Our Promise: Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Woodside
At Flowers Woodside, we pride ourselves on supplying our local Woodside community, homes, and businesses with the freshest, most vibrant blooms. Our fresh flowers guarantee means every order is hand-selected, arranged, and delivered with meticulous care. If you're unsatisfied for any reason, or if something doesn't meet our usual high standards, please be assured that our customer care team is here to help resolve any issues quickly and efficiently.
Damaged-On-Arrival Policy
Your flowers should arrive in perfect condition, ready to be enjoyed and admired. In the rare event your order arrives damaged or not as described, we ask that you notify us as soon as possible—ideally within 24 hours of receipt. Please provide us with photos of the product and packaging to help us assess the situation promptly. Once verified, we offer a choice between a full refund or a replacement arrangement delivered at the earliest convenience. Your satisfaction and delight are our top priorities.
Freshness Window and Guarantee
Flowers Woodside stands by a freshness window guarantee: under typical conditions and with reasonable care, your freshly delivered blooms should retain their beauty for a minimum of 5 days. If your flowers fail to meet this standard, please let us know within 48 hours of delivery. We may request images for quality assessment. Our team will review your concerns and offer the most appropriate solution, which may include a replacement bouquet or a refund, depending on your preference and the circumstances.
Refund and Replacement Options
Your peace of mind is important to us. If an order does not meet expectations due to quality issues, incorrect flowers, or unsatisfactory condition on arrival, you may be eligible for:
- Full or partial refund, depending on the circumstances
- Replacement with the same or similar arrangement
- Store credit for future use at Flowers Woodside
To discuss your preferred resolution, contact our customer care team with your order number and details. Replacements are sent out as swiftly as possible or scheduled at your convenience. Refunds, once approved, are processed promptly using the original payment method.
How to Register a Complaint
We are committed to making every occasion special, but if we fall short, we want to hear from you. To register a complaint:
- Contact our team with your order details and the nature of the issue.
- Provide supporting information or images where possible to help us understand your concern fully.
- Our friendly team will acknowledge your complaint promptly (within 1 business day) and work toward a resolution that satisfies you.
If you are not happy with the final outcome, let us know—we are always open to feedback or to escalate your concerns further if needed.
Your Trusted Local Florist in Woodside
Flowers Woodside is dedicated to fostering long-term trust within the Woodside community. Our customers include nearby households, local businesses, and those sending thoughtful gifts from afar. Our fresh flowers guarantee and attentive after-sales service have helped make us a top florist in Woodside. Thank you for choosing us to bring beauty and joy to your special moments. We are always here to help if you have questions, feedback, or need assistance.
