Terms and Conditions for Flowers Woodside E-Commerce Orders

Introduction

These Terms and Conditions (“Terms”) govern all online purchases made via the Flowers Woodside website for flower delivery in Woodside and nearby areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.

References to 'we', 'us', or 'our' refer to Flowers Woodside. References to 'you', 'your', or 'customer' refer to any user of our online flower delivery service.

Scope of Services

Flowers Woodside offers an online flower ordering and delivery service, specialising in flower arrangements, gifts, and related items. Our services are available for customers located within Woodside and the surrounding areas as specified at checkout.

Order Process

All orders for flower delivery are placed through our secure online platform. To complete an order, you must select your desired products, add them to your cart, provide accurate delivery information, and make payment in full.

After placing an order, you will receive an order confirmation number and a summary of your purchase. This acknowledgement does not constitute acceptance of your order. Acceptance and completion of the contract between you and Flowers Woodside occurs only upon dispatch of the items.

To avoid disappointment, please ensure that all order details, including recipient name, address, and delivery date, are accurate and complete. Mistakes can lead to delayed or failed delivery for which we cannot accept responsibility.

Product Availability and Substitution

All items are subject to availability. In the event that a particular flower, plant, or product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value and quality, in line with good floral practice and seasonal availability. We will make reasonable efforts to contact you if major substitutions are necessary.

Pricing and Payment

All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable. The total cost of your order, including product prices, delivery charges, and any other applicable fees, will be clearly outlined before you proceed to payment.

We accept payment online via the payment methods shown at checkout. Payment must be received in full before your order is processed and dispatched. We use secure payment gateways to ensure your card details are protected.

No contract will exist between you and Flowers Woodside for the supply of products until we accept your order by dispatching the goods, even if payment has already been deducted from your card. If your order is declined or cancelled, any payment received will be promptly refunded by the original payment method.

Delivery Policy

Flowers Woodside delivers to Woodside and surrounding areas as specified on our website. Delivery charges and estimated timeframes will be displayed before confirmation of your order. Same-day and next-day delivery services may be available, subject to cut-off times and product availability.

We aim to deliver within the requested timeframes, but timelines cannot be guaranteed and may be affected by factors outside our control, such as weather or road conditions. Where delivery is delayed or not possible, we will inform you as soon as possible.

If no recipient is available at the delivery address, our florists may leave the flowers in a safe place, with a neighbour, or follow delivery instructions provided during checkout. In the event of non-delivery due to incorrect or incomplete delivery details, additional re-delivery charges may apply.

Cancellations and Amendments

You may cancel or amend your order, provided that notice is received by us before the order is processed for dispatch. Please contact us as soon as possible if you wish to make changes.

If your order has already been prepared, dispatched, or delivered, cancellations or changes cannot be guaranteed. In such cases, refunds or changes are at our discretion, subject to the circumstances and the perishability of the products concerned.

We reserve the right to cancel any order, at our discretion, in the event of product unavailability, inability to deliver, or payment issues. In these cases, a full refund will be issued promptly.

Returns & Refunds

Due to the perishable nature of flowers and plants, returns are generally not accepted unless the products are faulty or damaged upon arrival. If you are not satisfied with your order or believe it is defective, please notify us within 24 hours of delivery with photographic evidence. We will review your claim and may offer a replacement, credit, or refund where appropriate.

Refunds are usually processed using the original payment method and may take several days to appear in your account, depending on your bank or card provider.

Liability

Flowers Woodside strives to ensure all products are delivered in good condition and as described. However, natural variations in colour, size, and appearance are inherent to fresh flowers and cannot always be replicated exactly as shown in images or descriptions. By placing an order, you acknowledge these variations may occur.

We do not accept liability for:

• Minor variations or substitutions where necessary;
• Delays caused by circumstances outside our reasonable control (including but not limited to adverse weather, road closures, or force majeure events);
• Non-delivery due to incorrect or incomplete delivery details provided by you;
• Loss or damage once the package has been safely delivered to the specified address or left as per your instructions.

Our maximum liability for any claim relating to your order shall be limited to the price paid for the products. Nothing herein excludes or limits liability for death or personal injury resulting from our negligence, or any other liability that cannot be excluded or limited by law.

Customer Responsibilities

It is your responsibility to:

• Provide accurate and complete recipient and delivery information at the time of ordering;
• Ensure someone is available to receive the delivery, or provide clear instructions for alternative arrangements;
• Care for the flowers and plants in accordance with any instructions provided to prolong freshness and quality.

You must not use our website or service for any unlawful or inappropriate purpose. Any offensive, fraudulent, or inappropriate activity may result in order cancellation and possible legal action.

Intellectual Property and Website Use

All content on the Flowers Woodside website, including images, text, trademarks, and logos, are the property of Flowers Woodside or its licensors. Use of our website is permitted for personal, non-commercial purposes only. Any unauthorised reproduction or misuse is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. We process your personal data in accordance with all applicable UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Information collected during the order process will be used solely for the purpose of processing and delivering your order, and for customer service purposes.

We do not store payment card details nor do we share your personal information with third parties for marketing purposes without your express consent, except where required by law.

Complaints Procedure

If you are dissatisfied with any aspect of your experience, please contact us promptly so that we can address your concerns. We handle all complaints professionally and endeavour to resolve issues as soon as possible.

Amendments to Terms

Flowers Woodside reserves the right to update or amend these Terms at any time, without prior notice, to reflect changes in our business practices, legal requirements, or for any other valid reason. Your continued use of our website or services following any changes constitutes your acceptance of the new Terms. We recommend reviewing these Terms before each purchase.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising from them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This section applies to all online purchases made for delivery within Woodside and surrounding areas.

Entire Agreement

These Terms constitute the entire agreement between you and Flowers Woodside with respect to online purchases and delivery. No verbal or written representations, statements, or communications not expressly set out in these Terms shall be binding upon us.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

Contact and Further Information

If you have questions or require clarification regarding these Terms and Conditions, please consult the information provided on our website or contact our customer service team.

Last updated: June 2024

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodside, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodside.

For assistance with orders, returns or account queries, please fill out the Contact Us form.